Terms & Conditions.

Last updated: May 2026

These Terms & Conditions (“Terms”) govern your use of the milestoneconsultant.in website and any consultancy services provided by Milestone Consultant (“Milestone”, “we”, “our”, “us”). Please read them carefully.

1. Acceptance of Terms

By visiting our website, contacting us through any form or channel, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the website or engage us.

These Terms are supplemented — and where there is conflict, overridden — by the specific engagement letter signed for any paid services.

2. Services Description

Milestone Consultant provides labour compliance consultancy services to companies operating across India with employees in Gujarat. Our service families include:

• Payroll Compliance — Professional Tax (PT) registration, monthly filing and advisory across all 33 districts of Gujarat; PF, ESI and Labour Welfare Fund support when bundled with a PT engagement.
• Establishment Compliance — Shop & Establishment registration, end-to-end statutory filings, CLRA registration and licensing, POSH committee setup, and assistance during inspections and critical events.
• Advisory — exemptions, contractor frameworks, policy drafting and one-off consultations.

Service scope is geographic: we work across all 33 districts of Gujarat. We do not provide labour compliance services outside Gujarat.

3. Engagement and Scope of Work

Every engagement begins with a written engagement letter or service agreement defining:

• The exact services to be delivered.
• The districts and authorities covered.
• Fees, payment terms and any pass-through government charges.
• Term, renewal and termination rights.

Work outside the documented scope requires written agreement and may be billed separately. Custom quotes are valid for thirty (30) days unless otherwise specified.

4. Client Responsibilities

To deliver compliance work on time and accurately, the client agrees to:

• Provide accurate data — employee lists, salary structures, addresses, registration certificates and any other information requested for filings.
• Share documents promptly — we cannot meet statutory deadlines if inputs arrive late. A clear cutoff is documented per engagement.
• Pay government fees and statutory taxes on time, either directly or via Milestone as agreed.
• Notify changes promptly — new hires, exits, district relocations, salary changes and any event affecting compliance.
• Make timely payments for our consultancy fees per the engagement letter.

Milestone is not liable for missed deadlines or penalties resulting from delayed inputs or non-payment of statutory dues.

5. Fees and Payment Terms

Our consultancy fees are structured as follows:

• Per-district pricing — most engagements are priced per Gujarat district covered, with bundled discounts when multiple districts are engaged.
• Monthly retainer — most Professional Tax and Establishment Compliance work is billed monthly in advance.
• One-time fees — registrations, licence applications and POSH setup are billed as project fees.
• Government fees — statutory fees payable to authorities are billed at cost as pass-through expenses.
• GST — all fees are exclusive of applicable GST.

Invoices are payable within fifteen (15) days of issue unless otherwise agreed. Overdue invoices may attract interest at 1.5% per month. We reserve the right to suspend services where invoices remain unpaid beyond thirty (30) days.

6. Confidentiality

All client information shared with us in connection with services — including employee data, financial information, business plans, and any non-public details — is treated as strictly confidential. We maintain a standard mutual non-disclosure framework, which can be formalised into a separate NDA on request.

Our team members are bound by internal confidentiality obligations. Confidentiality survives termination of the engagement.

7. Limitation of Liability

To the maximum extent permitted by law, Milestone Consultant's total aggregate liability arising out of or relating to any engagement — whether in contract, tort, statute or otherwise — shall not exceed the consultancy fees actually paid by the client to Milestone in the twelve (12) months immediately preceding the event giving rise to the claim.

We are not liable for: (a) indirect, consequential, incidental or punitive damages; (b) loss of profits, revenue, business opportunity or reputation; (c) penalties, interest or fines imposed by authorities where caused by delayed inputs or non-payment of statutory dues by the client; or (d) any matter outside the documented scope of engagement.

8. Indemnification

The client agrees to indemnify and hold harmless Milestone Consultant, its partners, employees and authorised representatives against any claims, demands, losses, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) arising from:

• Inaccurate, incomplete or misleading information provided by the client.
• Failure to make timely statutory payments where Milestone has acted in good faith on the client's instructions.
• Any breach of these Terms or the applicable engagement letter by the client.

9. Termination

Either party may terminate an engagement by giving written notice of thirty (30) days, unless a different notice period is specified in the engagement letter. On termination:

• Fees up to the termination date become payable.
• We provide reasonable transition support — including handover of registers, login credentials, and a transition note for the incoming consultant — for up to thirty (30) days.
• Confidentiality and limitation-of-liability obligations survive termination.

Either party may terminate immediately for material breach that remains uncured fifteen (15) days after written notice.

10. Intellectual Property

Our templates, frameworks, checklists, internal methodologies and the Milestone Consultant brand (name, logo, marks) remain our exclusive property. They are licensed to the client only for internal use in connection with our services.

Deliverables specifically prepared for the client — such as customised POSH policy drafts, contractor frameworks and statutory registers — transfer to the client on full payment of the related fees, subject to our retained right to use our underlying generic know-how.

11. Governing Law and Jurisdiction

These Terms and any engagement entered into with Milestone Consultant are governed by the laws of India. The courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over all disputes, subject to either party's option to refer disputes to arbitration under applicable Indian arbitration law. The seat of arbitration shall be Ahmedabad and the language of proceedings shall be English.

12. Modifications to Terms

We may update these Terms from time to time to reflect changes in our services, our practices, or applicable law. The most recent version is always posted on this page with an updated “Last updated” date. Continued use of our website or services following changes constitutes acceptance.

Material changes affecting active engagements will be communicated directly to clients in writing.

13. Contact Information

For any questions about these Terms & Conditions, please reach out to:

Milestone Consultant
A-524, Money Plant High Street, Near BSNL Office, Jagatpur Road,
S G Highway, Ahmedabad – 382470, Gujarat, India

Email: [email protected]